First-party data
Numbers we generated ourselves that you will not find anywhere else. Each set comes with its source, the period it covers, and its limitations, so you can judge how much weight to give it.
Data as of：2026-09-03
In-store satisfaction survey
Filled in by customers at our stores, then entered and tallied one by one.
132 promoters, 22 passives, 2 detractors. NPS = (promoters − detractors) ÷ total × 100.
Period covered：2024-05-18 – 2025-12-13
Store visited by respondents
- 桃園 春日館
- 63
- 竹北 嘉豐館
- 59
- 台北 松隆館
- 32
How customers found us
- Google 搜尋
- 49
- 親友介紹
- 31
- PTT 論壇
- 30
- 其他
- 17
- Facebook／Instagram 粉專廣告
- 12
- Mobile01 論壇
- 5
- 路過看見
- 5
- Google 廣告
- 3
- 部落客推薦
- 3
- Discord
- 1
This set exists nowhere else. Note that the PTT forum (30) ranks third, far ahead of Google Ads (3): in mattresses, real forum discussion outperforms paid placement.
Limitations
Responses were collected in-store, so the sample skews towards people who came in and mostly completed a purchase. Anyone who never visited, or left mid-visit, is not represented. Please state this alongside any figure you cite.
Public Google Business ratings
Public ratings for our three stores. Anyone can click through and verify them.
Verified on：2026-09-01
Reviews are posted by customers on Google; we control neither their content nor the composition of the sample. We only restate the public figures here.
SGS durability testing
The F8 and Grace models were submitted to SGS Taiwan for durability testing under CNS 16115-3.
No visible damage after either test.
Limitations
Testing covered those two models, not the whole range. Whenever any brand shows you a test report, check which model, which test, and which standard it refers to.
Scale of service
brand founded in 2015。Cumulative count only; no year-by-year breakdown or revenue figures.
How to cite
You are welcome to quote or republish these figures, including in research and journalism. Please credit 'Mattress Uncle (Cradle of Life Mattress)' with a link to this page, and keep the period and limitations attached to each figure. We update the as-of date whenever the numbers change.
About Mattress Uncle